Welcome to Damascus Craft’s Shipping and Delivery Information page. We are committed to ensuring that your order reaches you in a timely and secure manner. Below are the details of our shipping policies, delivery times, important requirements, and legal disclaimers.
Courier Company
We exclusively use DHL Standard Shipping for all our deliveries. DHL is known for its reliability and efficiency, ensuring that your purchase arrives safely and on time.
Delivery Time
- If the item you ordered is ready and available for sale, the delivery time will be approximately 7 days.
- If the item is not immediately available, delivery will take between 12 to 14 days.
Please note that these delivery times are estimates and can vary based on your location and other factors.
Shipping Restrictions
- No Shipment to Red Zone Countries or Areas: Unfortunately, we do not ship to countries or areas designated as red zones. This is to ensure the safety and security of your order.
Important Requirements
Accurate Shipping Information
Please ensure that all shipping information provided during checkout is accurate. This includes your full address, contact number, and any specific delivery instructions. Incorrect or incomplete information can result in delays or undeliverable packages.
Tracking Your Order
Once your order has been shipped, you will receive an email with your DHL tracking number. You can use this number to track your package in real-time on the DHL website. This allows you to stay updated on the status of your delivery.
Customs and Duties
For international orders, please be aware that customs and import duties may apply. These charges are not included in the item price or shipping cost and are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to making a purchase.
Signature Upon Delivery
For your security and to ensure the safe delivery of your order, a signature may be required upon delivery. If you are unavailable to sign for your package, DHL will typically leave a notice with instructions on how to arrange for a redelivery or pick-up.
Contact Us
If you have any questions about your shipment or need assistance with tracking your order, please do not hesitate to contact our customer service team at support@damascuscraft.store. We are here to help and ensure your shopping experience with Damascus Craft is seamless and enjoyable.
Legal Disclaimers
Limitation of Liability
Damascus Craft is not responsible for any direct, indirect, incidental, or consequential damages that may result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Damascus Craft has been advised of the possibility of such damages.
Shipping Delays
Damascus Craft is not liable for any delays in shipping due to customs, natural disasters, carrier delays, or any other circumstances beyond our control. Estimated delivery times are provided as a guideline and are not guaranteed.
Product Availability
Product availability on our website is not guaranteed. If an item you have ordered is not available, we will notify you as soon as possible and offer you the option of a refund or an alternative product.
Compliance with Laws
By placing an order, you agree to comply with all local, state, and international laws regarding the purchase, possession, and use of any item from Damascus Craft. Damascus Craft is not liable for any legal issues arising from the importation or use of our products in your country.
Changes to This Policy
Damascus Craft reserves the right to change or update this shipping and delivery information at any time without prior notice. We encourage you to review this page regularly for any updates.
Thank you for choosing Damascus Craft. We appreciate your business and look forward to serving you.